Refund policy

Returns, Exchanges & Refunds

We want our customers to receive products in satisfactory condition. If you receive an incorrect, damaged, defective, or incomplete product, please contact us within 3 days of receiving your order.

To request a return or exchange, please contact our customer support team with your order number and a clear explanation of the issue. We may request clear photographs or videos of the product, packaging, shipping label, and any visible damage.

For a return or exchange to be accepted, the product should generally be:

• Unused and in its original condition.
• Returned with original packaging, tags, accessories, manuals, or other included items.
• Free from damage caused by the customer.
• Returned within the applicable return period.

Products that have been used, altered, washed, damaged through improper handling, or returned without required accessories may not qualify for a return or exchange.

Due to hygiene and safety considerations, certain products such as personal-care, beauty, health, hygiene, or similar products may be non-returnable once opened or used, unless they arrive damaged, defective, or incorrect.

If your return is approved, we will provide instructions for returning the product. Customers should not send products back without contacting us first.

After receiving the returned item, we will inspect it and determine whether the return, exchange, replacement, or refund is applicable.

If a refund is approved, the amount and method of refund will depend on the payment method and circumstances of the order. Original shipping charges may not be refundable unless the issue resulted from an error on our part.

We do not accept returns simply because a customer changes their mind, unless otherwise stated on the specific product listing.